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Servicenow Administration Online Training Course Content

Audience

•  Functional, Administrators and Implementers
•  Any Programmers
•  Database Developers/Administrators
•  Testing Professionals
•  Enterprise Resource Planning Professionals
•  Customer Relationship Management Professionals
•  Business Intelligence Professionals
•  Business Process Management Professionals
•  Middleware TL consultants professionals
•  Any degree Fresher’s
•  HP Service managers professionals
•  BMC Remedy professionals
•  Computer Associates Service Desk Managers professionals
•  IBM Smart Cloud Desk Engineers professionals
•  ITSM/ITIL professionals
•  Ticketing tl Professionals
•  Business Analyst/System analyst

Introduction to Service Now

•  What is Service Now
•  Why and who can use Service Now
•  Concept of cloud computing in Service Now
•  Introduction to ITIL foundation
•  Navigation and users
•  Helpful portals, releases

Incident Management 

•  Overview
•  Incident management process
•  Continual service improvement to incident management

Change Management 

•  Overview
•  Change management process (Raising, planning and Authorize)
•  Change management workflow and change task
•  Continual service improvement to change management

Problem Management

•  Overview
•  Problem management process (identify, Investigate, Resolve)
•  Problem management workflow and problem task types
•  Continual Service improvement to problem management
•  Context menu

Asset and Configuration management

•  Introduction to CI and Asset
•  Class and category CI
•  Model and type of assets
•  CMDB Plug-in and CI Relationships

Knowledge Management

•  Overview
•  Knowledge Management Roles
•  Application and Modules
•  Using Knowledge
•  Creating Knowledge
•  Translating Knowledge
•  Tracking and Reporting on Knowledge

SLA & SDLC

•  Introduction to SLA,OLA and UPC
•  SLA Workflow
•  Service Level Agreement
•  SDLC In Service now