Microsoft Dynamics CRM

We offering Microsoft Dynamics CRM online training USA quite a lot of features. Our faculty has Real Time experience in IT industry. We offer Best Microsoft Dynamics CRM Online Training at your comfortable timings from your home with flexible schedules. Student can select regular fast track and weekend Microsoft Dynamics CRM Classes. Each trainer regularly assessed to candidates given the best quality of Microsoft Dynamics CRM in Online Training. Demos are conducted by every day and you can choose flexible timings according to your requirement.

We provide free demo on Microsoft Dynamics CRM Online Training Classes and course materials an in-depth knowledge of Microsoft Dynamics CRM which focuses on real time scenarios. Recorded sessions are provided after each class. We arrange regular and weekend Microsoft Dynamics CRM Training for employees and students. Resume build as per corporate standards according to the job description and we will market your resume for top companies. We provide Microsoft Dynamics CRM Online Training and project support across the World like USA, UK, South Africa, Malaysia, Singapore, Australia and Japan.

Microsoft Dynamics CRM Online Training Course Content

PART I – Overview

Introduction to Microsoft Dynamics CRM

Sales Process

  • Leads
  • Opportunities
  • Competitors
  • Products
  • Quotes, Orders and Invoices


  • Marketing Lists
  • Campaigns
  • Sales Literature
  • Quick Campaigns


  • Services
  • Service Calendar
  • Cases
  • Knowledge Base
  • Contracts

Settings & Configuration


  • Creating and managing Business Units, Users and Teams
  • Privileges, Access Levels and Security Roles
  • Creating and managing Security Roles
  • Auto Numbering and System Settings
  • Installing MUI Language Packs

Business Management

  • Sites, Sales Territories, Facilities and Resource Groups
  • Working with Multi Currency
  • System Queues and Custom Queues
  • Services and Business Closures
  • Fiscal Year Settings and Quotas
  • Subjects

Data Management

  • Duplication Detection Settings, Rules and Jobs
  • Bulk Record Deletion
  • Data Maps and Imports

Product Catalog

  • Understanding the Product Catalog
  • Unit Groups
  • Adding Products
  • Creating Price Lists
  • Creating Discount Lists
  • Entity Customization

Basic Form Customizations

  • Basic UI Customization Capabilities
  • Form Customization – Working with Tabs, Sections, Fields and IFrames
  • Introduction to Application Event Programming
  • Using Form and Field Events

MS CRM Entity Model

  • Customization Concepts – Entity Types and Attributes
  • Creating Custom Entities and Attributes
  • Relationships, Views and Advanced Views
  • Types of Relationships
  • Relationship Behaviors
  • Creating Entity Relationships
  • Entity Mapping

Views and Advanced Views

  •  Public, Personal and System Views
  •  View Customizations – Common Tasks
  •  Advanced Views Customizations
  •  Report Wizard, Scheduling and Exporting Reports

PART II – Extending MS Dynamics CRM


  • Overview of Workflow
  • The Workflow Designer
  • Creating Workflows through Workflow Designer
  • Creating Custom Workflow Activities
  • Debugging Custom Workflow Activities

Working with Site Map
Working with ISV. Config

Using the CRM Web Services

  • CRM Service
  • Discovery Service
  • Metadata Service

Advanced Platform Operations

  • Querying Data
  • Query Expression
  • Query by Attribute
  • Filtered Views
  • Dynamic Entities
  • Execute Method
  • Working with Request and Response

Form Scripting and Extensions (Java Script)

  • Calling Web Services from java script
  • Advanced topics, including from type considerations, cross-site scripting, using script for validation, and loading external script files
  • Script examples


  • The event execution pipeline
  • Details of the “IPluginExecutionContext” Interface
  • Developing and Deploying plug-ins
  • Debugging plug-ins